Frequently Asked Questions

Where do you ship?
We ship to addresses within Canada and the United States.

How much does shipping cost?
Standard shipping is free on all orders across Canada. For orders to the United States, shipping rates are calculated at checkout.

How long does it take to process my order?
Orders are processed within 5-7 business days after payment is confirmed. For full details, please visit our Shipping Policy page.

How can I track my order?
Once your order ships, you will receive an email with your tracking information.

How do I choose the right size?
Each product page includes size information. We recommend checking it carefully before ordering, especially for helmets and jackets. If you need help, feel free to contact us before placing your order.

Can I return an item?
Yes. You may request a return within 14 days of receiving your order, as long as the item is unused, unworn and in its original packaging with tags attached. Please contact us before sending anything back. See our Refund Policy for full details.

Do you offer exchanges?
We do not process direct exchanges. If you need a different size or product, please request a return of the original item and place a new order.

What if my item arrives damaged or incorrect?
Please contact us at xmart.traders@gmail.com with your order number, a description of the issue and clear photos. We will review it and help you find a solution.

How can I contact you?
Email us at xmart.traders@gmail.com or call +1 514-549-5633.