MotoCuir Returns & Refunds Policy
Last updated: September 2026
At MotoCuir, we want you to be satisfied with your purchase. If you need to return an eligible item, please review the following policy carefully.
14-Day Return Period
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
- Be in the same condition in which you received it
- Be unworn and unused
- Have all original tags and labels attached
- Be returned in its original packaging
- Include the receipt or proof of purchase
Products showing signs of use, wear, damage caused after delivery, missing tags, or incomplete or damaged original packaging may not qualify for a return.
How to Request a Return
Before returning any product, please contact MotoCuir Customer Service at:
Please provide your order number, the product you wish to return, and the reason for the return. Photographs may be requested where appropriate.
Once your return request has been reviewed and accepted, we will provide you with the return instructions and return address.
Do not send a product back without first receiving return authorization from MotoCuir. Unauthorized returns may not be accepted.
Return Shipping
For regular returns, including returns due to change of mind, incorrect size selection, or personal preference, the customer is responsible for the cost of return shipping.
We recommend using a trackable shipping service and retaining your shipping receipt and tracking information until your return has been completed.
Original shipping charges, where applicable, are generally non-refundable.
If an item is defective, damaged when received, or incorrect due to an error in fulfilling your order, please contact MotoCuir before returning it. We will review the circumstances and provide appropriate instructions.
Helmets and Safety Equipment
For safety and quality reasons, returned helmets must be unused, unworn and in their original condition and packaging, including applicable tags, protective materials, manuals and accessories.
A helmet that has been used while riding, damaged, altered, dropped after delivery, or otherwise shows signs of use may not be accepted for return.
We strongly recommend reviewing the applicable size chart and product information before ordering a helmet.
Jackets, Apparel, Bags and Accessories
Eligible jackets, apparel, bags and accessories may be returned within the 14-day return period provided they are unused, unworn and returned in their original condition with tags and packaging.
Customers are responsible for selecting the appropriate size. Please consult the product size information before placing your order.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, contact MotoCuir promptly at xmart.traders@gmail.com.
Please include:
- Your order number
- A description of the problem
- Clear photographs of the item
- Photographs of the packaging, where relevant
We will review the issue and coordinate with our fulfillment partner as necessary to determine the appropriate resolution.
Exchanges
We do not currently process direct exchanges.
If you need a different size, colour or product, please contact us to request a return of the original item. Once the return has been accepted, you may place a new order for the preferred item.
This helps us process your request more efficiently and avoids delays caused by changing inventory availability.
Sale and Final-Sale Items
Items clearly identified as Final Sale at the time of purchase are not eligible for return or exchange for change-of-mind reasons.
A regular promotional or discounted price does not automatically make an item Final Sale unless it is specifically identified as such before purchase.
This restriction does not limit any rights you may have under applicable consumer protection law regarding defective or non-conforming products.
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash except where required by applicable law.
Refunds
Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original method of payment.
Please allow additional time for your bank, credit-card issuer or payment provider to process and post the refund after it has been issued.
MotoCuir is not responsible for processing delays caused by banks, credit-card companies or other payment providers.
Orders That Cannot Be Delivered
If an order is returned because the customer supplied an incorrect or incomplete shipping address, refused delivery, or failed to collect the shipment, additional shipping charges may apply before the order can be resent.
Any refund in such circumstances will be handled after the returned merchandise has been received and assessed, subject to applicable law.
Consumer Rights
This Returns & Refunds Policy is intended to apply to voluntary returns and exchanges and does not limit any rights or remedies available to customers under applicable consumer protection laws.
Customers in Quebec may have additional rights under the Consumer Protection Act, including rights relating to defective products and certain distance/online purchases.
Contact Us
For all return, refund, damaged-product or order-related inquiries, please contact:
MotoCuir Customer Service
Email: xmart.traders@gmail.com
Phone: +1 514-549-5633
Address: 4634 Rue Roger-Lemelin, Laval QC H7R 0B7, Canada
Please include your order number when contacting us regarding an existing purchase.